The Social In Business Is The Business Of Social
Social business. Do eCommerce brands really understand the term? Or do they think that collecting as many Facebook ‘likes’ and Twitter followers in six months is ‘doing’ social media and then bitterly complaining there was no sales, no interest, not even an enquiry?
Social is a mindset, a principle of engagement. Creating a community audience takes time to build trust, credibility and connection to show brand transparency and approachability.
Three month experiments swamping Twitter and Facebook with marketing messages or forced friendliness is not a search and social policy, it’s a turn-off to customer prospects.
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