The power of word-of-mouth
The way we do business is changing and those embracing social media are ahead of the curve. Social media offers businesses an opportunity to engage with your customers whilst supporting your business objectives online.
Customers are getting information about your business, products and services from all over the web not just your website. This includes information from their peers on social media channels.
Engaging with your customers and joining in with the conversations that are happening every day gives businesses the chance to increase website visits, generate leads, creative positive PR, trial ideas and improve customer service.
The right social media strategy places it at the heart of your business, it should form part of your sales, marketing and customer service objectives.
Making sense of Social Media
Businesses need to have a clearly defined social media strategy with measurable objectives. Provoke have helped many companies with their social media, we can work with you to define:
- The business objectives of your social media strategy
- Which social media channels are appropriate
- Which tools to use to manage and monitor your social media
- How to integrate it into your business
- How to measure it and report back to stakeholders